Pet Hotel General Manager

As a General Manager, you will be responsible for ensuring exceptional care for our guests, clients, and staff.

Competencies:

• Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Conflict Management: Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
• Managing Performance: The ability to take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
• Financial Management: Understands the organization’s financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
• Managing Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
• Vision: Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change.
• Leveraging Diversity: Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.

Responsibilities: Your duties will include, but are not limited to:

• Overall role is to lead the company’s operation effort in order to support hotel growth and profitability goals.
• Hire, recruit and retain talent
• Foster a culture of customer service
• Development of managers and associates at all levels within the hotel
• Manage labor and costs to meet our P&L needs
• Work with Executive team to develop new policies
• Execute company policies as written

Qualifications & Skills:

• Previous animal experience is a plus.
• High level managerial experience
• Lead a staff of up to 70 people.
• Ability to read, understand, and disseminate financial reports and other accounting items.
• Upbeat, motivating, and can-do leader for their team
• Ability to navigate stressful situations

Benefits:

• Health, dental, vision and life insurance through the company’s plan.
• Monthly cell phone reimbursement.
• Annual bonuses up to 12% of salary.
• Ability to participate in 401k plan through the Company after 1 year of service.
• Accrue paid vacation time per pay period (20 days per year).
• 40 hours of sick time annually.
• 30% discount on all retail.
• Additional Benefits

Job Type: Full-time