Customer Service Representative

This role offers a long-term contract employment opportunity, with a hybrid work model that includes both remote work and in-office commitments.

Responsibilities:

• Manage customer accounts and ensure all necessary actions are taken
• Efficiently process customer credit applications and ensure accuracy
• Maintain detailed and accurate records of customer credit
• Handle customer inquiries, providing comprehensive and timely responses
• Answer inbound calls, providing excellent customer service to all clients
• Enter data accurately, ensuring all customer information is up-to-date
• Conduct email correspondence with clients, providing information and resolving issues where necessary
• Utilize Microsoft Excel and Microsoft Word to manage customer data and correspondence
• Resolve any errors in customer accounts promptly and efficiently
• Ensure account management practices are consistent and meet industry standards
• Demonstrable experience in answering inbound calls efficiently and professionally.
• Proven track record of providing high-quality customer service.
• Proficiency in data entry with a keen eye for detail.
• Ability to handle email correspondence effectively and professionally.
• Advanced skills in Microsoft Excel for data management and reporting.
• Proficiency in Microsoft Word for document creation and editing.
• Experience in account management with a focus on building and maintaining client relationships.
• Ability to identify and resolve errors promptly, ensuring customer satisfaction.