Customer Service Representative

As part of our team, you will be addressing customer issues and facilitating the collection of outstanding payments over the phone.

Responsibilities:

• Handle customer inquiries and complaints in a professional and efficient manner
• Manage a high volume of inbound and outbound calls
• Accurately process customer credit applications and ensure precise data entry of customer information
• Maintain detailed customer credit records and monitor customer accounts
• Utilize excellent typing skills for communication and order entry
• Engage in email correspondence with customers to resolve issues and schedule appointments
• Be proactive in learning and adapting to new information or feedback
• Utilize Microsoft Excel and Word to manage and organize data
• Utilize negotiation skills to handle difficult conversations and persuade customers to meet their payment obligations
• Handle collection calls for due or overdue payments. • Proficiency in answering inbound calls and providing high-quality customer service.
• Experience working in a call center environment.
• Proven ability to use Microsoft Excel and Microsoft Word for data entry and other tasks.
• Strong written communication skills for email correspondence.
• Ability to handle inbound and outbound calls efficiently.
• Experience in order entry and scheduling appointments.
• Understanding of customer service best practices and techniques.
• Experience in collections, with a focus on maintaining customer relationships.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving skills and the ability to resolve customer issues effectively.
• Excellent interpersonal skills and the ability to work well in a team.
• High level of accuracy and attention to detail in all tasks.
• Demonstrated ability to learn new software and systems quickly.
• Flexibility to work various shifts, including evenings and weekends, as needed.
• High school diploma or equivalent required; additional education or certifications in customer service or related field preferred.