Customer Service Representative

We are offering a permanent employment opportunity for a detail-oriented Customer Service Representative in Randolph, Massachusetts. As a vital part of our team, you'll play a key role in managing and nurturing customer relationships within the home renovation industry.

• Accurately process customer credit applications
• Handle customer inquiries and provide relevant information
• Drive lead generation by following up on sales leads in a CRM system
• Perform data entry tasks and maintain accurate customer credit records
• Schedule appointments for potential customers seeking further information on services
• Conduct inbound and outbound calls, with an emphasis on warm calling rather than cold calling
• Utilize Microsoft Word and Excel for administrative tasks and correspondence
• Monitor customer accounts and take appropriate actions when necessary
• Handle email correspondence professionally, ensuring customer satisfaction. • Proven experience in Call Center Customer Service
• Demonstrable skills in providing high-quality Customer Service
• Proficient in Data Entry tasks
• Experience in Email Correspondence, with a focus on customer interaction
• Ability to handle both Inbound and Outbound Calls effectively
• Proficiency in using Microsoft Excel for data organization and analysis
• Familiarity with Microsoft Word for document creation and editing
• Experience in Order Entry, ensuring accuracy and efficiency
• Ability to Schedule Appointments, coordinating between different parties
• Proven ability to Drive Lead Generation, contributing to business growth