IT Support Technician II

Robert Half is offering a short term employment opportunity for a talented IT Support Technician who can thrive in a fast-paced Windows environment. This role requires an IT Support Technician who is forward-thinking, adept at problem-solving autonomously, and is knowledgeable in a range of IT Support areas.

Responsibilities:

• Writing and updating hire onboarding and termination procedural documents, ensuring they are current and effective.
• Respond to and resolve incoming support tickets promptly.
• Conduct PC imaging and password install procedures.
• Perform software installations regularly.
• Demonstrate proficiency in Active Directory and O365 space.
• Administer desktop support on a day-to-day basis.
• Familiarize with conference room setups, including some AV knowledge.
• Manage the Lenel OnGuard access control system (access card and video surveillance).
• Perform desktop and notebook imaging (Dell Image Assist, Microsoft Intune).
• Provide user support for onsite and remote users.
• Deliver factory IT support to manufacturing line and various 3rd party vendors.
• Manage Cloud Services including but not limited to: Microsoft Azure, Microsoft Office 365, Microsoft Intune, Microsoft Teams, SharePoint, Kaseya, TeamViewer, Slack, Box, Zoom, Proofpoint, CrowdStrike, LastPass, DUO, 8x8.
• Proven experience in IT Support (Level 2/3).
• Extensive experience working in a Windows environment.
• Knowledge in managed cloud services and access control systems.
• Able to work independently and resolve complex IT issues.
• Excellent written and oral communication skills.
• AV and/or conference room setup knowledge is a plus.

Ideal candidates will be detail-oriented, customer-focused, and have excellent communication skills. We value self-starters who can troubleshoot and find solutions independently in a fast-paced environment. Apply today!