Help Desk - Los Angeles - ref. x46058115
Robert Half Los Angeles
We are seeking a Desktop Support Specialist (Level 3) for a contract-to-hire opportunity based in Calabasas, CA. This position involves providing advanced technical support, contributing to IT infrastructure initiatives, and managing virtual environments in a dynamic technology-focused setting.
Key Responsibilities- Diagnose and resolve advanced technical issues involving desktops and IT systems.
- Support IT infrastructure initiatives with expertise in infrastructure operations.
- Oversee and optimize virtual desktop environments.
- Manage system configurations and user access using Microsoft tools and Active Directory.
- Utilize Cisco and Citrix solutions to support daily operational needs.
- Provide support for Apple devices, Mac computers, and other hardware systems.
- Implement deployment strategies and maintain configuration management processes.
- Contribute to Android development tasks as required.
- Communicate effectively with team members and stakeholders through clear written and verbal skills.
- Apply project management principles to ensure IT projects are delivered efficiently.
- Drive improvements in organizational infrastructure through strategic IT contributions.
Qualifications:
- At least 5 years of experience in advanced desktop support or similar IT roles.
- Strong expertise in Android development.
- Comprehensive knowledge of Cisco technologies.
- Familiarity with Citrix platforms is a plus.
- Ability to diagnose and repair issues related to Mac computers.
- Proficiency with Microsoft systems and applications.
- Extensive experience with Active Directory.
- Hands-on experience supporting Apple devices and related hardware.
- Strong skills in managing hardware-related issues.
- Solid background in configuration management and deployment processes.
- Proven ability to contribute to organizational infrastructure improvements.
- Excellent communication skills in both written and spoken formats.
- Background in IT project management with successful project execution.
- Expertise in virtual desktop technologies and environments.
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