Market Research Manager
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!
Responsibilities:
The Market Research Manager is an essential member of the Client Service team, working to ensure we fully deliver on client expectations. The Manager will be responsible for monitoring for on-time delivery of project requirements and survey taker satisfaction This person will collaborate with internal team members, including Sales/Pre-Sales Project Management and Client Service Manager teams to ensure we are achieving high client satisfaction.
Responsibilities:-
Oversee the delivery of quantitative survey recruitment projects in order to maximize revenue and the number of completes delivered.-
Manage the scheduling of qualitative interviews-
Strategically manage volume, interjecting on project communication, especially on projects not meeting feasibility requirements-
Work closely with Project Management, Pre-Sales and Client Service Manager teams to ensure the success of projects in the field.-
Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken-
Pro‐actively identify recruitment issues and provide suggestions to internal teams to resolve these issues.-
Ensure project status information is updated on a regular basis by Project Managers, helping to maintain accurate project records and provide timely revenue forecasting updates.-
Work with internal teams to ensure timely close out and invoice process is followed.-Quickly resolve survey taker customer support escalations.