Facilities Management Work Reception ops
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation.
PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve.PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview:
This position receives processes and assigns work requests received from customers via the IWMS and directly from emails and phone calls. This includes inputting data and keeping the IMWS system up to date as equipment is installed and removed.This position also monitors and operates all building systems possible via Building automation systems.
Responsibilities:
- Receives and processes all Integrated Work Management System (IWMS) work requests
- Develops IWMS tasks
- Inputs building and equipment data into the IWMS
- Schedules work to appropriate resources in coordination with supervisors and FM policies and processes
- Receives and processes emergency building requests via phone and email
- Trouble shoots and corrects facility issues using Building Automation Systems (BAS)
- Monitors BAS to detect and correct issues prior to occupants being affected
- Collaborate with other groups to develop a continuous improvement system for facilities
- Conduct research and benchmarking to continuously improve the Build automation systems
Qualifications:
Basic Qualifications:
- High School diploma
- High level of computer skills Must be willing to work shift work and overtime
- Understanding of principles of work management or use of Integrated Work Management Systems
- Basic understanding of Building automation systems or other computer based control system
- Effective written and oral communication skills
Preferred Qualifications:
- 4 year degree in Building automation systems or equivalent4 years' experience in HVAC system operation and maintenance or formal training in HVAC systems experience in scheduling and tracking work.
- Ability to organize, prioritize and schedule work