Service Technician

The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Key Duties & Responsibilities:

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
• Continual training of equipment and resources necessary to perform the functions of the department
• Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
• Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern
• Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
• Dismantle machines and equipment to gain access to and resolve issues
• Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
• Produce timely and detailed service reports
• Monitor work procedures, work schedules, and expedite workflow
• Create and submit a completed expense report each month
• Assist with office / warehouse needs as time permits