[ref. n06385420] Robert Half - Customer Service Representative
Robert Half Richfield
Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:
- Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status
- Proactively communicate with customers to address and resolve sales and service issues
- Collaborate with sales personnel to enhance customer service
- Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements
- Conduct research to resolve issues related to mis-shipments, financial matters, and device history
- Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments
- Fulfill orders for stock products and accessories
- Undertake special projects as assigned.
- Demonstrated experience in Customer Service is essential
- Proficiency in Data Entry tasks is necessary
- Strong written communication skills are crucial
- Experience with email correspondence in a detail oriented setting is needed
- Familiarity with phone system operations is important
- Proficiency in Microsoft Word/Excel is necessary
- Experience with a CRM is a plus
- Typing speed of 45 - 60 WPM is preferred
If you are interested please apply with your resume and call Madison Carey at 952-831-6020.
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