Telemarketer/Customer Service Representative

We are seeking a Telemarketer/Customer Service Representative in Sacramento, California, an individual who would use their expertise in customer service and telecommunication within the Service industry. This role offers a short-term contract employment opportunity where you will be engaging with clients via phone and email, introducing services, scheduling appointments, and ensuring adherence to performance standards.

Responsibilities:

• Contacting clients using a provided list and script, primarily via phone and email if the client is unreachable by phone.
• Introducing the services to potential clients and scheduling meetings between potential clients and the sales team.
• Adhering to performance standards, including the number of calls made and the percentage of calls that result in an appointment.
• Ensuring that Key Performance Indicators (KPIs) such as dialing and customer time reconcile to within 10% of what’s scheduled on their calendar.
• Utilizing a Customer Relationship Management (CRM) tool or database for tracking calls and conversation lengths.
• Maintaining a call audit quality of 90% or above, adhering to the script, and ensuring excellent communication skills.
• Receiving and incorporating feedback from the internal sales team.
• Scheduling appointments effectively and efficiently.
• Handling customer inquiries and resolving them promptly.
• Processing customer credit applications and maintaining accurate customer credit records.
• Possess a minimum of 2 years of experience in a similar role or related customer service industry. Previous Sales experience is highly preferred!
• Ability to manage and answer inbound calls effectively and professionally.
• Previous experience in a call center or customer service environment is necessary.
• Proficient in data entry with accurate and swift typing skills.
• Ability to handle email correspondence professionally, promptly, and efficiently.
• Experience in managing both inbound and outbound calls.
• Proficiency in Microsoft Excel and Microsoft Word is required.
• Previous experience in order entry is desirable.
• Ability to schedule appointments accurately and manage schedules effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively.
• High level of patience and problem-solving skills to handle customer queries and complaints.
• Willingness to learn new tools and techniques to improve service delivery.
• Ability to work in a team and contribute positively to the team's performance.
• High school diploma or equivalent educational qualification is required.
• Flexibility to work in different shifts, including weekends and holidays, if required.