Operations Supervisor- Customer Service Interiors
Overview:
Role and Responsibilities
The Operations Supervisor- Interiors Customer Service provides seamless execution of the customer service team by effectively managing schedules, resources, and communication amongst stakeholders. They oversee a team of Interiors customer service and field technician employees, ensuring the Arizona Appliance and Home brand is synonymous with excellent quality and service.
- Follow and enable a culture where Arizona Home and Appliance Core Values come to life.
- Effectively supervises and leads a team of Customer Service and Field Technician employees.
- Is the main point of communication between the interiors customer service team and the interiors field technicians.
- Executes business strategy provided by company leadership.
- Assists Interiors Field Manager in establishing performance standards, recommending and implementing changes, along with feedback on strategy effectiveness.
- Develops and maintains effective business relationships with Interiors Leadership.
- Ensure job requirements (budget, schedule, productivity goals) are met.
- Drive safety and quality initiatives, along with all required company training
- Identify and address scheduling conflicts, delays, and issues promptly to minimize disruptions to project timelines.
- Responsible for training, coaching and performance management (including one on ones) for direct reports.
- Works with Interiors Field Manager to drive accountability and assist in corrective action when appropriate.
- A minimum of 2 years’ experience in project management, construction management or related field.
- Proficiency in project management software and tools.
- Understanding of flooring materials, installation techniques and industry standards.
- Fundamental PC skills, especially knowledgeable in Outlook, Excel, Teams and Word.
- Excellent organizational, time-management and decision-making skills.
- World class leadership and communication skills, with the ability to adapt to a variety of audiences.
Preferred Skills
Bilingual (English/Spanish)
Previous leadership experience of project teams
Additional Notes
The Operations Supervisor – Interiors Customer Service will have infrequent travel requirements to our warehouses and attendance and company training and events.
What we offer
Health and Wellness:
Medical, dental, and vision insurance offerings, along with critical illness, hospital indemnity offerings.
Wellness programs and mental health support.
Financial Benefits:
Competitive salary
Retirement plans, such as 401(k) with employer match.
Work-Life Balance:
Paid time off (PTO) including vacation, sick leave, and holidays.
Hybrid remote work opportunity after 90 days if competency is achieved.
Additional Perks:
Employee discounts, commuter benefits, and wellness stipends.
Company-sponsored events and social activities.
These benefits aim to support employees' overall well-being, financial stability, and professional growth