Senior Systems Engineer
TechUSA Wheeling
Primary Responsibilities:-
Design, implement, manage, and support client projects, seeing them through completion. Projects may include:-
WAN/LAN, SD-WAN, VLANs, firewalls, switches, WAPs, VPNs, and other network appliances.-
Hosted and cloud solutions for customers using appropriate technologies that meet their requirements.-
New client onboarding, deployments, or migrations of servers and networks.-
Disaster recovery solutions.-
Provide advanced support services for:-
Microsoft related technologies - Windows Server, Active Directory, Microsoft 365 (Azure, Exchange, Teams, Teams Phone, SharePoint), SQL, etc.-
Virtualization technologies - VMware, Citrix, and Microsoft Hyper-V.-
Microsoft 365 administration with domain synchronization, Azure deployment, and migrations.-
Conduct IT Risk assessments.-
Deliver first class service to clients. This includes frequent professional updates until issues have been resolved and/or projects are deemed complete.-
Support business development efforts including the completion of assessments, producing bill of materials, developing detailed statements of work, etc.-
Mentor fellow technicians with Omni-supported technical solutions.-
Design, implement, manage, and support client projects, seeing them through completion. Projects may include:-
WAN/LAN, SD-WAN, VLANs, firewalls, switches, WAPs, VPNs, and other network appliances.-
Hosted and cloud solutions for customers using appropriate technologies that meet their requirements.-
New client onboarding, deployments, or migrations of servers and networks.-
Disaster recovery solutions.-
Provide advanced support services for:-
Microsoft related technologies - Windows Server, Active Directory, Microsoft 365 (Azure, Exchange, Teams, Teams Phone, SharePoint), SQL, etc.-
Virtualization technologies - VMware, Citrix, and Microsoft Hyper-V.-
Microsoft 365 administration with domain synchronization, Azure deployment, and migrations.-
Conduct IT Risk assessments.-
Adhere to - and when possible, contribute new thinking to - Omni policies, procedures, and best practices. Examples include the documentation of maintenance for all computer systems and network infrastructure, the thorough completion of check lists for installation of hardware and software, accurately recording of time, etc.-
Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.-Deliver first class service to clients. This includes frequent professional updates until issues have been resolved and/or projects are deemed complete.-
Support business development efforts including the completion of assessments, producing bill of materials, developing detailed statements of work, etc.-
Mentor fellow technicians with Omni-supported technical solutions.-
Keep manager and relevant team members informed on client issues, updates, and observations to ensure the highest quality of care and service.
Other tasks and duties as assigned.
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