[ref. c87591022] Senior Data Analyst

Overview:

The place of performance for this contract is onsite in Washington, DC.

MUST BE A US CITIZEN

MUST HAVE TOP SECRET SECURITY CLEARANCE

Responsibilities:

• Provide Customer Service Support to all customers while working on this task order.
• Support mobile device users on a daily basis, using the client's designated ticketing application to view, track, and update service desk IT tickets that concern mobile telecommunication services and devices. Work will include but not limited to new device orders, Mobile Telephone Number (MTN) changes, MTN Voice Mail password resets, global roaming voice/data plans, reconciling inventory and ordering matters, and maintaining client's documentation.
• Download and merge vendor and client's weekly and monthly data.
• Create professional reports including but not limited to customized weekly, monthly, quarterly, and annual reports.
• Design, maintain, and customize the client's designated data system(s) to produce weekly, monthly, quarterly, and ad hoc data tracking as mandated by the client.
• Analyze data to track usage, billing, and personnel data to create and distribute weekly, monthly, and quarterly reports as required by the client.
• Streamline data merging techniques and data analysis tool sets with expertise recommendations using the client's designated database and reporting system(s).
• Provide analysis to manage cost, reduce waste, and coordinates recommendations with the task lead for constant reporting to client as well as designated client's customers.
• Analyze vendor charges and validates invoice charges, resolving errors with carriers.
• Validate data integrity when processing orders, reconciling vendor invoice charges, and client's inventory control.
• Coordinate all customer service problem ticket resolution and presenting Agile release planning projects, assists with all team documentation requirements, and supports team in the absence of the Program Manager.

Qualifications:

• 3+ years’ of demonstrated experience in advanced technical data analysis.
• 3+ years of experience with Microsoft Office programs
• 3+ years’ experience with Oracle 11g or other enterprise database systems.

• Experience with using JIRA for project tracking and ticket management.
• Experience with a mobile telecommunications program.
• 2+ years' experience with VMware WorkspaceOne/AirWatch or similar mobile device management products.
• Bachelor’s Degree in a related field.
• 3+ years of Scaled Agile Framework (SAFe) experience.
• 3+ years’ experience with PowerBI tools.

About Us:

Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support.

Soft Tech Consulting, Inc. is an Equal Opportunity Employer.