Customer Service Representative

The selected candidate will be a part of a dynamic industry, where the primary workplace will be an office setting.

Responsibilities:

• Handle customer inquiries through phone or email and process their orders efficiently.
• Ensure product availability by coordinating with purchasing or fabrication departments.
• Collaborate with the shipping department to guarantee timely delivery of products.
• Maintain an accurate record of customer interactions and transactions.
• Use the Dynamics AX system to search for products in the database.
• Assist customers by providing them with detailed product information.
• Perform data entry tasks using an alphanumeric system.
• Manage multiple calls per day, ensuring high-quality customer service.
• Navigate various computer programs to support customer service operations. • Minimum of 3 years experience in a similar role as a Customer Service Representative
• Proficiency in Administrative Office operations and procedures
• Demonstrated experience in providing exceptional Customer Service
• Familiarity with Order Entry systems and processes
• Practical knowledge and experience with Dynamics Ax
• Ability to perform accurate Data Entry - Numeric
• Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint
• Proven ability to effectively Assist Customers, ensuring their needs and queries are addressed promptly and professionally