Operations Manager

With a focus on delivering exceptional service and hospitality, Oversee has built a strong reputation in the industry.

The Office Director is a hard-working, hospitable, and thrive in a relationship-driven role. You excel at building trust with homeowners, resolving conflicts, and managing employees. This position requires a proactive, personable, and detail-oriented individual who is passionate about delivering exceptional service.

In training position is $60,000. Once moved into the Office Director position it is $70,000 + $30,000 incentive.

Responsibilities:

• Homeowner Satisfaction: Ensure exceptional service and satisfaction for all homeowners managed by your office.
• Guest Experience: Maintain the highest standards of guest satisfaction within your office.
• Team Leadership: Supervise all employees working at your office, including onboarding new team members.
• Homeowner Onboarding: Manage the onboarding process for new homeowners.
• Emergency Line Management: Share responsibility for managing the emergency line with other Office Directors.
• Meetings and Collaboration: Participate in all management meetings.
• Financial Oversight: Reconcile and process service orders at month-end.
• Training and Development: Monitor staff communication, identify areas for improvement, and provide coaching as needed.
• HR Functions: Motivate, reward, and discipline employees; assess workloads and recommend additional hiring when necessary.
• Vendor Relations: Maintain and update the list of preferred vendors.
• Office Management: Ensure the office is well-stocked, organized, and fosters a positive work environment.
• Mission Alignment: Reinforce company mission and core values with all team members.
• Technology Management: Oversee lock programming, installation, and software maintenance.
• Listing Quality: Ensure property listings meet quality standards; collaborate with photographers, marketing, and the revenue manager.
• Hiring and Staffing: Conduct interviews and oversee the hiring process; support the housekeeping manager in coordinating with cleaning companies.
• Vehicle and Office Condition: Ensure company vehicles are well-maintained and the office is tidy and welcoming.
• Public Relations: Contribute to maintaining a positive public image for the company.
• Availability: Ensure your office operates smoothly at all times by being accessible and adaptable to the needs of guests and homeowners. This may require working extended hours or adjusting your schedule as necessary to address urgent matters. You will have the support of other directors to assist and collaborate with you in maintaining excellence.

• Experience: 3+ years of management experience, preferably in hospitality.
• Strong conflict resolution, relationship-building, and client management skills.
• Problem-Solving: Demonstrated ability to address challenges proactively and effectively.
• Technology Proficiency: Ability to learn property management software; experience with Breezeway and Track is a plus.
• Education: College degree preferred.
• Financial Skills: Experience with budgeting and financial processing preferred.
• Professionalism: Polished presence and demeanor.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources