Patient Care Coordinator

ob Responsibilities

• Be the Practice Ambassador by representing the physicians and office with confidence, enthusiasm,

• Articulate surgeon and office accolades.
• Demonstrate exceptional customer service skills by anticipating the patient’s needs. Must be able to adjust tone

• Respond to patient’s questions quickly and accurately; whether in-person, email, text or over the phone.
• Assess the patient’s status, both on a physical and emotional level. Identify areas of concern and notify

• Knowledgeable about plastic surgery procedures, and bloom services, including pre and post treatments.
• Work closely with team members so that patient needs are always met and always willing to assist.
• Demonstrate respect for the cultural and social differences that exist among people.
• Use effective conflict resolution techniques.
• Maintain strict patient confidentiality, according to HIPAA and office policies.
• Greets patients warmly upon arrival, determines needs, and accurately records updates and corrections as

• Regularly checks patients in the lobby to ensure each is comfortable. Reassures those patients subject to

• Serves as primary individual responsible for answering telephone calls to the practice.
• Evaluates chart data to verify all information has been received and completed, and signatures obtained.
• Maintains organized patient charts and preparation of charts for clinic in a timely fashion.
• Assists patients as they check out, such as scheduling next appointment, bloom appointment, accepting

• Create Lux charts and handle calls from the surgical patient.
• Assists in rescheduling patients as needed and confirmation of appointments.
• Keeps inventory of clerical supplies and reorders as needed.
• Always ensure a clean and tidy lobby.
• Maintains proper office opening and closing procedures.
• Performs other duties as requested by management. Answering Inbound Calls, Customer Service, Data Entry, Email Correspondence, Inbound Outbound Calls, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Schedule Appointments