ServiceNow Engineer
Robert Half Houston
We are offering an opportunity for a ServiceNow Engineer to join our tea, located in Houston, Texas. The role involves improving the user experience, optimizing workflows, and identifying low-code opportunities for both technical and business stakeholders.
The ServiceNow Engineer will leverage expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.
Responsibilities:
- Design and implement user-centric workflows on the ServiceNow platform to enhance user experience.
- Streamline and optimize workflows using process engineering expertise to improve overall efficiency and effectiveness.
- Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
- Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
- Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
- Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize "QA and Security First" in all implementations.
- Assist in troubleshooting production issues, manage time effectively, and work independently to meet deadlines.
- Develop ServiceNow solutions aligning with business and customer objectives.
- Deliver full ITSM Pro capabilities that maximize employee efficiency and engagement.
- Leverage automations and integrations, including Integration Hub and Automated Test Framework (ATF), in your workflow engineering.
- A minimum of 3 years of experience working as a ServiceNow Engineer or in a similar role within the automotive industry.
- Demonstrated proficiency in using the ServiceNow Platform.
- Solid experience in managing and maintaining ServiceNow Applications.
- Extensive knowledge of ServiceNow Modules and their applications.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Strong communication skills, with the ability to explain complex concepts to non-technical team members.
- A commitment to continuous professional development and staying up-to-date with the latest industry trends and advancements.
- A degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- Strong project management skills, with the ability to manage multiple tasks simultaneously and meet deadlines.
- Proven ability to work effectively both independently and as part of a team.
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