ServiceNow Engineer

The ServiceNow Engineer will leverage expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.

Responsibilities:

• Design and implement user-centric workflows on the ServiceNow platform to enhance user experience.
• Streamline and optimize workflows using process engineering expertise to improve overall efficiency and effectiveness.
• Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
• Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
• Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
• Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize "QA and Security First" in all implementations.
• Assist in troubleshooting production issues, manage time effectively, and work independently to meet deadlines.
• Develop ServiceNow solutions aligning with business and customer objectives.
• Deliver full ITSM Pro capabilities that maximize employee efficiency and engagement.
• Leverage automations and integrations, including Integration Hub and Automated Test Framework (ATF), in your workflow engineering.
• A minimum of 3 years of experience working as a ServiceNow Engineer or in a similar role within the automotive industry.
• Demonstrated proficiency in using the ServiceNow Platform.
• Solid experience in managing and maintaining ServiceNow Applications.
• Extensive knowledge of ServiceNow Modules and their applications.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong communication skills, with the ability to explain complex concepts to non-technical team members.
• A commitment to continuous professional development and staying up-to-date with the latest industry trends and advancements.
• A degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Strong project management skills, with the ability to manage multiple tasks simultaneously and meet deadlines.
• Proven ability to work effectively both independently and as part of a team.