Account Manager

Introduction:

Are you passionate about leveraging AI to revolutionize the retail industry?

You will work alongside a talented team to help our retail clients optimize their operations and achieve their business objectives in an ever-evolving market landscape.

Job Description:

What you will do:

• Serve as the primary point of contact for key retail clients, fostering long-term relationships and delivering exceptional service to drive client satisfaction and retention.
• Develop strategic account plans that align with client objectives and SymphonyAI Retail’s offerings, focusing on optimizing value through our AI-driven solutions.
• Identify opportunities for revenue growth within existing accounts by promoting new products, services, and enhancements that meet client needs.
• Collaborate closely with cross-functional teams including Sales, Product Development, and Customer Support to ensure seamless execution of client projects and resolution of issues.
• Conduct regular account reviews with clients to communicate progress, performance metrics, and areas for improvement, while adjusting strategies as needed.
• Stay informed about industry trends, market shifts, and competitive landscapes to provide clients with insights and recommendations that enhance their business operations.
• Lead contract negotiations and renewal efforts, ensuring favorable outcomes for both SymphonyAI and client partners.
• Mentor and guide junior account managers, sharing best practices and promoting continuous learning and growth within the team.

What you will bring to SymphonyAI:

• Proven track record of managing and growing client accounts within the retail sector or a related industry.
• Strong interpersonal and communication skills, with the ability to build rapport and forge strong relationships with diverse stakeholders.
• Experience in developing strategic account plans and executing them to achieve client and company objectives.
• Ability to analyze data, identify trends, and provide actionable insights to clients.
• A proactive and solution-oriented mindset that thrives in a dynamic, fast-paced environment.
• Demonstrated ability to influence and negotiate effectively with senior-level executives.
• A passion for technology and AI solutions and their impact on the retail industry.

Requirements/Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field; MBA or advanced degree preferred.
• 5+ years of experience in account management or a similar client-facing role, preferably within the retail or technology sectors.
• Strong knowledge of retail operations and challenges, with the ability to tailor solutions to address these needs.
• Familiarity with AI technologies and SaaS solutions, with the ability to articulate their benefits and applications to clients.
• Excellent project management skills, with the ability to handle multiple accounts and priorities simultaneously.
• Willingness to travel as required to meet with clients and attend industry events.

About Us:

Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.

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