Customer Service Representative - Irving - ref. z5670519
Are you looking to further your career and grow?
Do you have Sales or Customer Service experience?
If you answered yes to those three questions, then apply today!
Acara Solutions seeks highly qualified candidates to work on-site with our client in Irving, TX. Interested?
Here's what you'd do:-Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).-Receives, processes, and dispatches after-hour calls for service.-Provide outstanding customer service by receiving calls from customers requiring service or information reference on their accounts.-Generates service tickets within the service database on customer requests for service.-Monitors, supports, and troubleshoots alarm systems.-Acknowledges alarm received and dispatches appropriate personnel for the issue at hand.-After dispatch, logs call into the system activity report.-After hours only, contacts and dispatches on-call service technicians.-Generates statistical or investigative reports for management.-Dispatch appropriate authorities upon receipt of alarm signals.-Continuously monitor the alarm signal queue.-Document all calls with appropriate resolution codes and notes.-Provide quality customer service on every call.-Promote good listening skills.-Communicate clearly and effectively with customers and agencies.-Manage the length of calls.-Attend monthly training sessions.-Review and critique recorded conversations to improve customer interaction skills.
Here's what you'll get:Pay: $18/hr.
Hours: 40 hours/week (3rd Shift).
Length: Temp (12 Months).
Sounds like a good fit?APPLY TODAY
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider—we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.