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Req # 5198

Job Summary: The Donation Processing Clerk coordinates donations and provides support to all areas of development and donor relations for the entire North Star Care Community service area.

Essential Functions:

• Serves internal customers with regard to development information.
• Helps to maintain accurate and updated donor files.
• Coordinates the daily processing of contributions received by the Foundation office.
• Responsible for data entry of contributions and timely acknowledgment of donations.
• Reports any major gift activity to supervisor to ensure appropriate acknowledgment.
• Researches former patients and donors to obtain all relevant information to ensure complete, accurate records in Foundation database and EMR.
• Assists with the preparation of progress reports for project supervisors as requested.
• Assists the appropriate staff with regular donor activity reports.
• Assists with donor inquiries and complaints. Handles all inquiries in a professional manner. Reports all findings to the appropriate staff.
• Assists with the development of the donation process statewide. Reports any concerns about the database management or streamlining ideas to the appropriate staff.
• Performs all functions of the job in the shortest time needed with the highest degree of accuracy.
• Assists in special event activity as needed.
• Manages communication with customers and co-workers, reaching acceptable outcomes.
• Adjusts to changes in workload and schedules based on changing departmental priorities.
• Processes workload on a timely basis with minimum of errors or rework required.
• Adheres to all local, state and federal laws regarding donations and follows all Hospice of Michigan/Arbor standards of donor integrity.
• Adheres to organizational Code of Conduct, policies and procedures.
• Models the C.A.R.E. Model of Service: courtesy, acknowledgment, response and empathy.
• Represents the organization in a positive and professional manner at all times.

Qualifications:

• High school diploma or equivalent.
• Computer skills to include adequate typing level, working knowledge of Microsoft Word and data base management.
• Must be able to coordinate several projects simultaneously.
• Previous customer relations experience preferred.
• Previous Raiser's Edge experience and/or Blackbaud product knowledge preferred.
• Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills with the ability to maintain confidentiality.
• Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
• The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty five (25) pounds unassisted.
• Must be eligible to work in the United States.