Sr. Helpdesk Tech IT Asset Management
Responsibilities for Sr. IT Asset Management
Coordinate with Inventory Team to process orders and check for fulfillment
Coordinate Inventory Team for Endpoint deployments (Move, setup and install endpoints)
Coordinate Inventory Team to receive shipments (Move and Stack)
Collaborate with technical and support teams to improve deployment and support.
Report to Inventory Team on deployment progress
Coordinate Inventory Team in deployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns, etc.
Work closely with SCCM team to ensure that images are accurate and complete, including all software/configured properly, and signoff from department is obtained on image.
Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
Ensure team meets agreed upon SLAs, productivity, quality, and customer service standards for deployment activities.
Coordinate Inventory Team to perform Quality Assurance
Tests on imaged machines, to ensure end point devices are consistent with requirements.
Participate in testing of end point software, hardware, and deployment processes.
Perform other duties related to role as requested.
Qualifications for Sr. Helpdesk Tech IT Asset Management
2+ years customer support experience
Minimum 2years Inventory experience
Familiarity with IT ticketing systems (Maximo, CA Service Desk)
Experience with Windows 10
Associates degree
Ability to lift 50 lbs.
Willingness to take ownership and be accountable where appropriate
Strong technical background that will allow for an understanding of our infrastructure/environment.
SkillExperience working with inventory or IT purchasing to process orders and check for fulfillment
Experience working with Endpoint deployments (Move, setup and install endpoints)
Experience working with inventory or IT purchasing to receive shipments (Move and Stack)
Experience working with configuration or change management teams to create and install images on hardware
Experience ensuring deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
Experience testing of end point software, hardware, and deployment processes.
Experience managing to agreed upon SLAs, productivity, quality, and customer service standards for deployment activities.