Rail Specialist

Overview:

We are looking for a skilled and motivated Rail Specialist to join our team in Troutville, VA. This position will be responsible for supporting rail transportation operations related to cement products.

Responsibilities:

• Maintain accurate and up-to-date records of rail shipments, including documentation for compliance, billing, and inventory control.
• Prepare and analyze reports related to rail operations, including performance metrics, cost analysis, and incident reports.
• Liaise with customers, sales teams, and distribution partners to address inquiries and resolve issues.
• Manage rail-related administrative tasks such as contract administration, invoicing, and communication with stakeholders.
• Monitor and verify the accuracy of shipment data, including load quantities, destinations, and delivery times.
• Track regular inspections of rail cars and tracks to identify and address potential issues.
• Assist in the identification of opportunities for improving rail logistics processes and implement changes to enhance efficiency and reduce costs.
• Act as a liaison between the cement plant and rail service providers, facilitating effective communication and problem resolution.
• Coordinate with other departments, such as production and terminals, to align rail logistics with overall plant operations.
• Provide administrative support to the wider logistics team. Aligning operations with broader organizational goals, optimizing processes, and facilitating cross-functional collaboration to ensure the successful execution of the company's overall strategy

Qualifications:

• College degree preferred
• Prior dispatch or logistics experience preferred
• Customer service experience preferred
• A proven track record of superior customer service abilities and decision making
• Excellent interpersonal skills with the ability to communicate effectively with customers and staff at all levels of the organization
• Experience with SAP software highly preferred
• Excellent verbal and written communication skills to collaborate with others
• Ability to work independently, but also in collaboration with team members
• Ability to multitask with different, and sometimes conflicting events happening at the same time
• Ability to work under stress, while remaining calm and facilitating the de-escalating high frustration situations
• Ability to relay information quickly and accurately both verbal and written in a fast-paced environment
• Possess a strong work ethic. Strong team concept skills required
• Working knowledge of Microsoft Office; inclusive of Outlook, Word and Excel
• Willingness to work a flexible schedule and overtime when needed.