Medical Assistant (Phone Triage)

Overview:

At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother.

Patient First | Caring | Accountability | Trust | One Team | Growth

With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Anne Arundel Dermatology owns and operates several dermatology clinics within the Knoxville region including Dermatology Associates of Knoxville (dermaknox.com), Knoxville Dermatology Group (www.knoxderm.com) and East TN Dermatology (www.easttndermatology.com).

Why join an Anne Arundel Dermatology practice?

We are one of the largest groups of dermatology practices in the area and believe in providing our new associates with intensive training and long-term career growth opportunities from within.

Knoxville Dermatology Group (KDG) is one of the largest groups of board certified dermatologists in Tennessee. All of our physicians are board-certified with extensive dermatology experience. With thirteen providers between two locations, West Knoxville & Sevierville, we are able to treat our patients for all of their dermatology needs.

Responsibilities:

Knoxville Dermatolgy Group is looking for a Medical Assistant for our triage team. This position supports several of our providers with administrative aspects of the back office including scheduling of procedures, reviewing of pathology lab results and patient education.

Triage Medical Assistant Responsibilities include (but are not limited to):

• Timely follow-up and response to patient questions, results and inbox tasks
• Prepare documents and notes for patients and physicians
• Provide clinical support by following up on requests from providers
• Maintain a high degree of professionalism and compassion in sensitive discussion
• Scheduling of surgeries and/or procedures and educating the patient on what to expect
• Notifying patients of pathology lab testing results and delivery of follow up instruction
• Patient education regarding medications
• Assist in the clinic when needed for coverage
• Other duties assigned as deemed necessary by management.

Qualifications:

Required Skills/Abilities:

• Able to triage patient problems.
• Be familiar with and compliant OSHA/HIPAA, infection control & Blood Borne Pathogen Standards.
• Experience measuring vital signs and preparing patients for appointments.
• Experience administering injections.
• Knowledge of medical terminology, CPT and ICD-10 codes.
• Knowledge of office financial policies.
• Basic computer skills and experience in EMR utilization.
• Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
• Excellent verbal and written communication skills.
• Fluent in English
• Ability to function well in a high-paced and at times stressful
• Ability to work in an effective, cooperative, and courteous manner with staff, patients, and visitors.
• Must be able to travel to satellite offices as needed
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Ability to read, understand and follow oral and written instruction.
• Ability to spell, sort and file materials correctly alphabetically or numerically.

Licensure/Certifications/Education:

Education and Experience:

• High School Graduate or GED required.
• Completion of a Medical Assistant Program, Certified Nursing Assistant program or completion of a bachelor’s degree program in the pre-med or pre-physician’s assistant track preferred.
• CPR certified preferred.
• 1-2 years of recent experience as a Medical Assistant is required.
• Previous experience in Dermatology is preferred.