Technology Product Manager

Experience managing or working with an enterprise Phone System / Chat Solution would be beneficial.

Please apply now, call 319-362-8606, or email your resume direct to myself: Shawn M Troy - Technology Practice Director with RObert Half. Additional contact information is on LinkedIn.

Key responsibilities:

• Developing and maintaining an intricate understanding of product technology, features, and operations
• Managing vendor relationships, including aspects such as contracts, invoicing, recommendations for technology changes, and escalated product support
• Ensuring that product enhancements and new product developments align with credit union resources, philosophy, member needs, and strategies
• Utilizing internal and industry data to manage appropriate metrics and KPI's
• Maintaining robust Product Documentation such as Roadmap, Agile Backlog, Data Flow Diagrams, Product Canvas, Process Flows and user acceptance testing documentation
• Providing recommendations for enhancements, eliminations, improvement actions, and new revenue opportunities
• Driving product enhancements with a member-centric mindset, placing the member (or user) at the center of every decision
• Managing or working with enterprise Phone System, enterprise Chat Solution, and enterprise Video teller solution
• Having experience with Banking Software as a Service (SaaS) solution
• Demonstrating experience as a Digital Product Owner, Technical Product Manager, Business Analyst, or Systems Analyst.
• Minimum of 2 years of experience in a technology product management role within the financial services industry.
• Demonstrable skills in Computer Telephony Integration and IP Telephony.
• Solid experience in Telecommunications.
• Familiarity with SAAS - Software As A Service and SaaS Products.
• Ability to develop and implement business roadmaps.
• Proficiency in KPI Reporting.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and presentation skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Proven ability to manage multiple projects simultaneously.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.