Community Healthcare Worker

Department Overview:

The Care Coordinator serves as a School Readiness Coach for Latino parents with preschool aged children attending OHSU Bethany for primary care. The Coach will be an integrated member of the primary care team working directly with families of 3-5 year olds to promote school readiness in a strengths-based approach.

The Kinder Ready Appointment provides a structured, individualized parent-child school readiness coaching session with a bilingual coaching to 1) assess child SR with a billable tool, 2) support parent skills for home practice, 3) connect families to critical SR resources including preschool, behavioral health, library and oral health, and 4) provide educational tools for home such as enrollment in early literacy text messages, access to culturally concordant books, games and/or puzzles.

There is opportunity for increased involvement in research and evaluation for those interested. The coaching will occur within the clinical practice with at least 1 evening session a week and one Saturday session per month.

This position requires the applicant is bilingual in both English and Spanish.

Pay Range: $25.86 - $34.95 per hour

Function/Duties of Position:

Develop home plan for school readiness practice including early literacy, math, social-emotional and fine motor skills. Chart assessments and family plan for practice and resources in EHR.

Case management: Outreach and scheduling by phone for eligible patients. Case management after visits including follow-up with parents by phone regarding community resources, navigating early childhood systems or applying for services such as preschool; follow-up visits for reassessment within 3-6 months.

Community engagement: Develops and maintains an effective working relationship with community partners to increase successful referrals, availability of resources, and interagency collaboration. Represents and promotes school readiness efforts within pediatric clinics to community partners.

Support program evaluation: Support data collection to evaluate the impact of the new pilot program including chart review, administer family surveys and consent families to participate in evaluation.

Coaching collaborative sessions: Participate in bi-weekly coaching collaborative and professional development sessions with fellow coaches, clinic champions and coaching director.

Required Qualifications:

• High School diploma or equivalent, AND
• Be a current Medical Assistant 1 at OHSU for 1 year, AND
• 5 total years of related experience (in the past 7 years) as a Medical Assistant, EMT or in a related medical service role in the United States Armed Forces, in a .5 fte position or greater, AND
• Current BLS certification at hire, AND
• One of the following three:
• 1. Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR
• 2. Successful completion of a formal medical services training program of the United States Armed Forces, OR
• 3. Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT.)
• 4. MA certification received from a nationally recognized and accredited certifying body, upon hire. EMTs are not exempt from this requirement.
• Currently, these include:
• The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.)
• The American Medical Technologists (AMT), awarding the Registered Medical Assistant (RMA.)
• The National Center for Competency Testing, awarding the National Certified MA (NCMA.)
• The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)
• The American Registry of Medical Assistants, awarding the Registered Medical Assistant (R.M.A.) – for those qualifying through #2 above only. MA registration/certification must be maintained for the duration of employment
• Working with children and families in early childhood in a therapeutic capacity that allowed for compassionate, culturally-sensitive assistance.
• Fluency in written and spoken English. Must be able to communicate effectively verbally and in writing.
• Excellent telephone communication skills.
• Must possess a valid motor vehicle driver license in good standing and must be eligible to operate a motor vehicle owned by OHSU or other agency; or demonstrate the ability to access transportation to meet the requirements of the position.
• BLS/CPR certification within 6 weeks of hire
• Intermediate level skills in Microsoft Word, Excel, and Outlook.
• Understanding of Social Determinants of Health and role of SDH in healthcare.
• Ability to work collaboratively with a multi-disciplinary team of health care providers.
• Customer service skills with the ability to interact professionally and effectively.
• Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time.
• Ability to perform the job duties with or without accommodation.

Additional Details:

• Work experience in a pediatric clinical practice.
• Experience working with preschool aged children in both English and Spanish.
• Experience working with an electronic health record; EPIC platform preferred.
• Interest and experience in program development, improvement, and assessment.
• Experience in community outreach services providing health information, advocacy, social support, and assistance engaging with the health care system.
• Knowledge of early learning and child development.
• Knowledge of community-based resources particularly related to early childhood education.

Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.