[ref. y8708900] Telemedicine Coordinator Evenings

Overview:

Shift: 1:30pm - 10:00pm rotating weekends

Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

In this position, a positive attitude, ability to make decisions and provide excellent communications will make a direct, meaningful impact on the patient experience.

Responsibilities:

• Welcome patients and obtain medical histories from patients; verify patient
• Coordinate patient care through video intake call
• Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
• Screen and triage patients based on intake questions
• Route patient to Concentra doctor or other appropriate care
• Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
• Document in electronic medical record

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Education Level: High School Diploma or GED

• Customarily has at least one year of experience with patient interaction via phone and video, preferred
• Customarily at least one year of working in a healthcare office environment, required
• Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated intermediate knowledge of PCs, Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
• Demonstrated effective communication and interaction with employers, patients, providers and other employees
• Strong ability to work in a team environment, as well as independently when required
• Knowledge of telemedicine a plus
• Must possess a personal sense of urgency
• Ability to effectively multi-task and adapt to changing business priorities
• Excellent time management and organizational skills are required
• Working knowledge of medical office administration and procedures