Service Desk Administrator

Summary of the main functions covered by the job holder:

Must be fluent in Spanish as well as English.

Based in New York and reporting to the IT Support Manager, the Service Desk Administrator is, amongst other functions, a key member for the operations of the IT environment of the Company. Its main duties will be:

Ensure a smooth and risk-free IT environment in support of our staff, clients & business as a whole

Help users with IT-related issues

Maintain the end-user IT environment

Perform daily IT Management and maintenance tasks

Keep IT company asset inventory updated

Provide timely and adequate communication to Manager/Colleagues

Participate in IT projects

Specific tasks:

Be the support contact for local users and other branch offices if needed

Setup end-user working environment (Desktop/Laptop/Printer/Phones)

User Management tasks (AD, Exchange, File server, (link removed))

Monitor the daily operations of each system (backup jobs, system events, performance, )

Availability to perform corrective actions and support our business on & off business hours

Ensure clear and well understood Operating Procedures and Documentation for the daily and regular business IT activities

Keep users informed on best practices used within the company. Train them if necessary

Coordinate/Report with internal and external counterparties for problem resolutions if necessary

Required Technical knowledge:

Strong knowledge of Windows client environments (Windows 10/11, Office 365 suite)

Strong knowledge of ticketing and asset management systems

Working knowledge of Microsoft Intune / SCCM will be an asset

Basic knowledge of Windows Server environments, SharePoint, and Application packaging

Required competencies:

Excellent communication skills towards end users, colleagues, and suppliers