[ref. l4209404] Bilingual Customer Service Representative
Join Our Team as a bilingual Customer Service Representative!
Are you passionate about helping others and fluent in English and Spanish? We seek dedicated individuals to provide exceptional service to our diverse customers. As a bilingual Customer Service Representative, you’ll be the voice of our company, assisting policyholders with their insurance needs, answering questions, and resolving issues with care and efficiency.The pay rate for this role is $19.50 per hour. After the first 8 weeks, the schedule will be hybrid. Training hours will be from 9 to 4:30, while the work schedule will range between 11 and 8. Please email all questions to marc.kusherman@randstadusa.com. Thanks and we hope to hear from you soon.
salary: $19.49 - $19.5 per hourshift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
What you'll do:
As a bilingual Customer Service Representative, you will provide efficient, high-quality service for an assigned product and/or service center. You will ensure that all internal and external customer inquiries are addressed promptly and professionally.
- Process business requests in accordance with federal regulations, contract provisions, and internal policies
- Deliver outstanding customer service by understanding and addressing customer needs promptly
- Maintain up-to-date knowledge of company products, contract provisions, and relevant state and federal regulations
- Utilize Lean methodology to enhance workflow efficiency through problem-solving meetings and team collaboration
- Consult on and interpret contract provisions for policyholders, agents, brokers, and other operating units, including topics requiring insurance or securities licenses
- Route specialized inquiries to licensed representatives as needed
- working in a smoke free environment
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- CRM
- Typing Skills
- Basic Computer Skills
- Adapting to Change
- Basic Software Skills
- Interpersonal Sensitivity
- ERP
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.