Administrative Assistant

Immediate opportunity for an Administrative Assistant in Norfolk, Virginia. This role will encompass a variety of tasks, including the processing of transactions, reception duties, and clerical support among others.

Responsibilities:

• Providing comprehensive administrative support to the team, ensuring smooth daily operations.
• Serving as the initial contact for the department, assisting with various programs and routing external customers to the appropriate person when necessary.
• Handling daily transactions through the eVA PO system efficiently.
• Undertaking receptionist duties such as receiving visitors, managing the telephone system, and scanning and indexing documents.
• Managing mail distribution, including time stamping and distributing incoming bids.
• Utilizing computer software and programs for the preparation of reports and correspondence as needed.
• Ensuring excellent customer service through effective communication and prompt resolution of inquiries.
• Maintaining accurate records of customer credit applications.
• At least 1-year experience in an administrative role or similar field
• Proficiency in using Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook
• Demonstrated experience in handling both inbound and outbound calls
• Proven track record in delivering excellent customer service
• Exceptional skills in answering inbound calls in a detail-oriented manner
• Strong background in data entry operations with high accuracy
• Experienced in managing email correspondences effectively and promptly
• Excellent customer service skills, with the ability to address and resolve queries promptly
• Ability to multitask and prioritize in a fast-paced non-profit environment
• Familiarity with the non-profit sector would be beneficial