Front Desk Sales Associate / Customer Service

Overview:

Tired of being on your feet all day? Or working in a stressful environment having to deal with the general public of walk in retail customers? If you’re looking for a spa sales associate / customer service job where you can positively change the lives of clients promoting health and wellness in a relaxing spa team environment, then look no further!

Our Wellness Member Advisor Sales Associates enjoy the following perks:

• Competitive hourly pay $17 - $18 per hour depending on experience PLUS sales commission and bonuses.
• FREE staff monthly facial or massage / Discounted facial or massages for staff, friends and family!
• Work in a clean & peaceful spa ambiance and surroundings.
• Be part of a 5-star oriented, friendly team!
• Elements is a smoke-free work environment.
• Employee Assistance Program (EAP) benefits available
• Paid training
• Paid sick time
• Pre-tax 401k retirement savings
• Opportunity for professional growth into management with training from experienced staff.
• Our team members will earn commission for wellness plan & skincare product sales and have opportunities to earn up to $200+ in additional bonuses.

Responsibilities:

• Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan.
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program.
• Being the first and final face of hospitality, whether on the phone or in the studio.
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate.
• Working as a team with our Managers and Service Providers to create an environment where clients are cared for.
• Maintaining a clean environment in accordance with federal / local regulations and organized & welcoming environment to welcome our staff and guests.

Qualifications:

• Must have worked in a customer facing environment where you are confident and comfortable speaking with and establishing good rapport with clients, making face to face sales pitches in a convincing and conversational manner is expected.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Must be proficient and adept working with web based computer / POS systems or scheduling systems (experience with MindBody software is a huge plus!); scheduling and payments are all processed with computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Demonstrate great verbal and written communication skills to engage with clients face to face, via text, or through the phone to make the client / guest feel special and welcome!
• Proficiency with modern office tools and systems; scheduling and payments are all processed with web-browser computer programs.
• Ability to multi-task and be flexible to work in a changing, dynamic environment.
• Self-starter / takes initiative to keep productive and contribute to completing operational tasks.
• Maintain a clean, organized spa environment.
• Must love massage / facial skincare services since that's our business!
• Must have a great smile and friendly personality!
• Be available evenings and weekends.

All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.