Outreach Coordinator

Pay: $21/hour on W2

Job Summary

Additionally, the Outreach Coordinator will assist providers and agencies in delivering crisis intervention, treatment services, and other veteran-focused programs.

• Conduct comprehensive intake assessments, gathering information on physical ability, service history, mental health, trauma exposure, and other pertinent details.
• Assist veterans in developing Individual Recovery Plans (IRPs) based on intake assessments and identified goals.
• Facilitate connections between veterans and service providers, either by coordinating meetings or physically accompanying them to appointments.
• Deliver training sessions related to veteran support services for both the community and veterans.
• Represent the SAVE and/or SERVE Team at various task forces, interagency meetings, and public forums.
• Advocate for veterans' rights and benefits with service providers, government agencies, courts, employers, and landlords.
• Participate in case management meetings, training sessions, conferences, and professional development opportunities to stay informed about veteran-related issues.
• Act as a liaison between veterans and service providers, fostering productive working relationships.
• Provide recommendations to improve policies, procedures, and service delivery systems.
• Address inquiries from providers, the public, and EOVS staff regarding veteran services.
• Collaborate closely with municipal Veteran Service Officers to enhance service delivery.
• Perform additional duties as assigned.

• Ability to follow established protocols and procedures.
• Experience managing a caseload, outreach activities, and administrative tasks.
• Strong organizational skills with the ability to meet deadlines and prioritize tasks effectively.
• Excellent written and verbal communication skills, with the ability to convey information clearly and professionally.
• Sound judgment and decision-making skills.
• Comfort discussing sensitive topics such as suicide and working with veterans experiencing PTSD and TBI.
• Familiarity with military culture and its impact on service delivery.
• Ability to coordinate services across private, federal, and state agencies.
• Adherence to HIPAA regulations and confidentiality standards.
• Public speaking skills with a willingness to represent veteran services at community events.
• Availability to attend events outside of regular working hours and take on-call responsibilities as needed.
• Comfort working with veteran treatment courts and justice-involved veterans.
• In-depth knowledge of veteran issues, services, and policies in Massachusetts.
• A valid driver's license is required.
• High school diploma or equivalent is required.
• Preference given to veteran candidates.

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