Telecom Administrator - Robert Half

apartmentRobert Half placeLewisville calendar_month9/23/24

We are seeking a Telecommunications Specialist to join a team-based north of Dallas, TX. As part of our retail team, you will be responsible for managing, maintaining, and supporting a contact / customer service center and telephony platforms.

This role involves catering to a large user base and ensuring smooth operation of the company's telephony and unified communications platforms.

Responsibilities:

Serve as a technical expert for telephony platforms, including integrations and add-ons
Conduct operational support, troubleshooting, and resolution of issues related to telephony platforms
Collaborate with client-facing teams to assess current and future telecommunication system needs
Coordinate technical assistance, maintenance, and repairs to minimize system downtime and service interruptions
Engage with platform vendors to manage, maintain, support, and enhance the telecommunications platforms
Identify and implement improvements and enhancements to the telephony platform and its integrations
Review telecommunication platform expenditures and provide advice on cost-control measures
Develop and refine call routing flows and troubleshoot any issues that arise
Create and maintain comprehensive documentation of telecommunications platforms, configurations, and procedures
Build and configure dashboards for performance monitoring.
Must reside and be available to work onsite multiple days a week in a contact center just north of Dallas, TX.
Multiple Years of hands-on experience with administrating and supporting Telecom Cloud Based Platformed as a Ccaas and Ucaas
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Proven history of administrating, configuring and troubleshooting call center and telecom-based products
Intermediate knowledge with ITIL based approach

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