[ref. q9458604] Operations Specialist

If you thrive in a fast-paced environment, enjoy solving challenges, and are committed to delivering outstanding results, we want to hear from you!

Responsibilities:

• Serve as the primary point of contact for service technicians, offering dispatch assistance and facilitating optimal routing of service calls.
• Support the scheduling of service appointments to maximize technician efficiency and enhance customer satisfaction.
• Maintain clear and effective communication with technicians, addressing inquiries and providing timely updates as needed.
• Answer incoming calls, addressing customer inquiries and concerns with a professional and prompt approach, reflecting strong communication skills.
• Step in during Customer Service Representative (CSR) absences, covering core duties to ensure seamless operations and consistent service.
• Conduct thorough reviews and audits of service invoices to confirm accuracy in service details, labor, and pricing.
• Ensure that invoiced charges correspond to the services provided, working to resolve any discrepancies with appropriate stakeholders.
• Provide flexible, ad hoc support to address evolving business needs, including assisting with tasks across multiple departments.
• Foster a collaborative, team-oriented culture by serving as a dependable resource for cross-functional initiatives.

Qualifications:

• Exceptional organizational and multitasking skills, with strong attention to detail.
• Experience in the HVAC, heating, cooling, or electrical industries is preferred but not required.
• Outstanding customer service skills, with excellent verbal and written communication abilities.
• Demonstrated ability to thrive in a fast-paced environment and effectively manage shifting priorities.
• Proficiency with standard office software (e.g., Microsoft Office Suite) and the ability to learn new technologies quickly.
• Motivated self-starter with a proactive mindset and a willingness to take on additional responsibilities as needed.

Take the next step in your career today and apply online!