Office Services Associate

We are offering a short term contract employment opportunity for an Office Services Associate within the Financial Services industry, located in Boston, Massachusetts. The selected candidate will be part of a team providing essential office services, with a focus on managing mail and packages, and ensuring a seamless operational workflow within the office.

• Ensure all incoming and outgoing mail and packages are accurately processed and delivered within the office premises.
• Demonstrate a proactive approach to tasks, seeking out additional duties during downtime.
• Maintain a high standard of customer service, acting efficiently and with detail orientation in front of clients.
• Show accountability and responsibility, ensuring all tasks are completed in a timely manner.
• Exhibit a keen attention to detail, particularly when scanning mail and determining its correct destination.
• Handle physical tasks such as lifting boxes of paper or other items weighing up to 50 lbs.
• Refrain from unnecessary conversation, maintaining a detail-oriented demeanor at all times.
• Participate in training and team activities, learning from a long-tenured team with a wealth of experience.
• Contribute to the detail-oriented office culture, adhering to a business casual dress code.
• Utilize digital communication skills to troubleshoot issues and maintain logs. • Proficient in customer service with a focus on maintaining high-quality standards.
• Ability to handle various office functions and operations seamlessly.
• Comprehensive understanding of office procedures and policies.
• Experience in answering inbound calls promptly and professionally.
• Proven ability in supervising and leading a team effectively.
• Familiarity with hiring processes and able to contribute to recruitment efforts.
• Competence in scanning and digitizing documents.
• Ability to troubleshoot common office equipment issues.
• Strong digital literacy and the ability to adapt to new technologies.
• Excellent communication skills, both written and verbal.
• Experience in maintaining logs and records for office operations.
• Comfortable working with machinery associated with office functions.
• Knowledge of quality assurance practices in the financial services industry.
• Ability to distribute faxes and other documents promptly.
• Willingness to work overtime as needed to meet business requirements.
• Experience handling service calls and resolving customer issues.
• Understanding of the importance of confidentiality when handling sensitive documents.
• Ability to leverage perks and benefits to motivate and retain staff.
• Ability to handle multi-functional tasks and prioritize workload.
• Familiarity with banking operations is an added advantage.