Customer Service Representative

We are seeking a Customer Service Representative in Scarborough, Maine. The opportunity provides a long-term contract in the customer service industry. The role will primarily involve answering inbound calls, dealing with customer inquiries, and maintaining efficient data entry.

• Respond to customer inquiries via inbound calls and provide the necessary assistance.
• Utilize Microsoft Excel and Word to maintain customer records and manage data entry tasks.
• Ensure the accurate and efficient entry of customer orders.
• Schedule appointments according to customer preferences and company guidelines.
• Provide excellent customer service and resolve any issues promptly and professionally.
• Handle both inbound and outbound calls, adhering to the highest standards of customer service.
• Maintain professional email correspondence with customers to provide updates and resolve issues.
• Collaborate with the call center customer service team to meet and exceed customer expectations.
• Continuously improve knowledge of our products and services to provide accurate information to customers.
• Monitor customer accounts and take appropriate action when necessary.
• Proficient in Microsoft Excel and Microsoft Word
• Ability to handle both inbound and outbound calls in a call center environment
• Strong customer service skills with the ability to resolve customer issues effectively
• Ability to manage email correspondence professionally and promptly
• Proven ability to schedule appointments efficiently
• Exceptional communication skills, both verbal and written
• Ability to adapt to changing customer needs and demands
• Able to work in a team-oriented environment
• High degree of professionalism and courtesy when interacting with customers
• Possess strong problem-solving skills and the ability to make sound decisions