[ref. k9860816] Troy - Product Owner

The ideal candidate will have strong QA experience we encourage you to apply today!

Responsibilities:

• Oversee the support team responsible for handling user issues, systems access, and confirm requests are resolved effectively.
• Collaborate with stakeholders at all levels for request clarifications, gather requirements, documentation, and align with business objectives.
• Communicate, report, resolve issue status to end users in a timely manner.
• Support access and permissions for users on systems and troubleshoot any access issues.
• Participate in Agile ceremonies, sprint planning and retrospectives ensuring smooth delivery of support and new features.
• Monitor, manage, document, and prioritize product backlog, with a focus on resolving technical issues and improving user experience.
• Utilize skills in Cloud Technologies, Agile Scrum, Backlog, Quality Assurance, Documentation, and Agile product ownership to achieve role objectives.
• One year of experience in a product owner or QA role
• Proficient in Microsoft and Cloud Technologies
• Experience with Agile Scrum methodology
• Skilled in Backlog
• Previous QA experience
• Strong ability in Documentation
• Knowledge of Agile product management practices
• Excellent communication and teamwork skills
• Strong decision-making and leadership abilities
• Ability to handle multiple tasks and projects effectively
• Proven analytical and problem-solving skills
• Experience supporting tier one level support and ability to work in a fast-paced, deadline-driven environment
• Bachelor’s degree in a related field preferred, but not required