Open Arms - On-Call Support Staff - ref. y6389023

Overview:

Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities:

POSITION SUMMARY:

Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

1. Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
2. Medication monitoring.
3. Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
4. Provide “awake” shift coverage and maintain grounds security at all times.
5. Conduct hourly safety and security checks during designated periods.
6. De-escalate crisis before it develops and respond to the problem appropriately, providing emergency assistance to clients and co-workers as necessary.
7. Maintain daily reports to provide statistical information.
8. Perform housekeeping and other maintenance tasks, i.e., change light bulb, plunge toilet, etc.
9. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county.
10. Respond to all client questions and concerns.
11. Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
12. Maintain clear, thorough, routine communication with all residents.
13. May perform other duties as assigned.

1. Support the Case Manager, Program Manager, and other Volunteers of America Staff in implementing plans to assist the residents in successfully completing the program.
2. Role model positive behavior to help clients as they work towards self-sufficiency.

1. Document and report all client concerns and/or infractions that can affect the program’s security.
2. Complete all shift logs, observation logs, and incident reports.
3. Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
4. Secure approval for exceptions to standard policy.
5. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
6. Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
7. Communicate with on-site staff, Program Manager, service providers and external county/state/city program representatives as required.
8. Direct available resources as required.
9. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

1. Assist the Program Manager in department orientation and training new employees as requested to assure quality work outcomes.
2. Identify ongoing training for new and existing staff and report needs to management.
3. Maintain an above-average working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

Qualifications:

EQUIVALENT EDUCATION AND EXPERIENCE:

Must undergo a criminal background check.

SPECIFIC SKILLS REQUIRED:

Analytical and decision-making ability

PHYSICAL REQUIREMENTS:

Be able to maneuver quickly in emergencies to assist clients as needed

Pay Range: USD $21.00 - USD $21.00 /Hr.