[ref. f86192401] Visitor Services Associate (Full-time)
Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation.
We are committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve and includes individuals who bring a diversity of values and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Job Summary:
We are in search of candidates to provide visitors with an informative, enjoyable, and memorable experience. Getty has two remarkable campuses, in Los Angeles and in Pacific Palisades, with breathtaking views, art, and architecture.
Our Visitor Services Associates support all functions and posts under the Visitor Services area. This may include assisting with parking operations and ticketing, handling general information calls, ticketing for events, assisting with business visitors, staffing the information desk, the coat check, the audio guide distribution desks, ticket offices, event welcome tables and ushering duties at performance and lecture events, among other tasks.They may be required to work with cash handling and financial transactions.
As a Visitor Services Associate, you will be expected to provide excellent customer service and assist with general information and directions.
Join our Visitor Services team and gain valuable training and experience for your career ahead!
We can offer you:
- $23.11 per hour
- Don’t drive to work, relax in a Getty sponsored vanpool! Getty pays 100% of the monthly vanpool fees.
- Our generous transportation program also includes Metro/Bus reimbursements.
- Immediate healthcare benefits are available to all Full-Time new hires.
- Access to Educational Assistance after 12 months of employment.
- On-site Fitness Center and free membership to Wellbeats
- Getty matches the first 5% of employee contributions to retirement plan. Additionally, Getty contributes an additional 6% of employee’s annual salary.
- Paid time off includes vacation, sick, personal and holiday pay
- Staff are invited to view select exhibitions before they are open to the public.
- Staff discounts at our Cafe, Coffee Carts, Museum Store
… and so much more!
Major Job Responsibilities:
- Applies basic knowledge of visitor services to routine tasks
- Provides assistance to visitors and staff in the Parking Office
- Responds to general questions and visitor needs including providing wheelchairs, strollers and umbrellas
- Maintains appearance of public transition spaces
- Distributes, collects and provides basic maintenance of audio guides and assisted listening devices
- Provides coverage in the Call Center and information desks by answering questions, providing information and assisting with ticketed events
- Assists with groups, school groups and events at both locations
Qualifications:
- High School/GED
- Minimum 1-2 years related experience including cash handling
- Valid California drivers license with fewer than 3 DMV points
Knowledge, Skills and Abilities:
- Basic computer skills and demonstrated experience with office software and email applications
- Performs routine support tasks that require familiarity with staff, projects, programs, methods and practices
- Applies basic knowledge of policies, practices, procedures and other information to routine tasks in core area of responsibility
- Fluency in one or more foreign language preferred
- Strong customer service/interpersonal skills
Benefits and Perks:
Here are just some examples that Getty offers/provides for full-time employees:
- Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.
- 403(b) Employee Investment retirement plan – with up to 5% Getty Match
- Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
- Educational Assistance and professional development
- Paid Vacation, Sick and Personal Days
- 12 Paid Holidays
- Many positions have bi-weekly Off-Fridays
- On-Site Fitness Center at Getty Center
- Community service opportunities
To learn more about our comprehensive benefits and long list of perks, go to Getty HR.
Equal Opportunity Employer:We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.