Regional Operations Manager

Our Story:

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

Overview:

The ideal candidate will collaborate closely with Managing Directors, brokers, and administrative teams to drive efficiency, enhance processes, and support business growth across multiple locations.

Within this range, individual pay is determined by work location and other factors including relevant education/training, experience, and internal equity.

Responsibilities:

• Oversee and coordinate all office activities and daily operations to ensure a smooth and efficient work environment across the Midwest region.
• Work in partnership with the Regional Managing Director, Market Leaders, and corporate leadership to implement operational strategies that support business objectives.
• Ensure adherence to company policies, compliance requirements, and industry best practices while driving continuous improvement initiatives.
• Assist in maintaining office budgets, expense tracking, and financial reporting to maintain fiscal responsibility across the region.
• Identify and implement process improvements to streamline administrative workflows and enhance overall efficiency.
• Supervise and develop a team of administrative professionals across multiple Midwest locations, providing training, resources, and performance coaching.
• Serve as the primary contact for recruiting, onboarding, attendance tracking, performance management, and personnel issues, in collaboration with the corporate HR team.
• Work with Managing Directors to foster a high-performance culture that aligns with company values and business goals.
• Act as the primary liaison between Midwest offices and corporate functions (HR, IT, Accounting, Marketing) to ensure seamless operations.
• Marketing & Communications: Support the marketing team in servicing Brokers and offices with client events, new client pitches, research, and marketing messaging on the website, twitter feeds, and other mechanisms for promoting the Avison Young brand.
• IT & Facilities Management: Ensure all employees have the necessary technology, workspace, and office infrastructure, including handling office moves, expansions, and vendor negotiations.
• Manage vendor contracts, lease agreements, and office services, ensuring cost-effective solutions for office needs.
• Plan and oversee office events, staff appreciation activities, and corporate functions to foster engagement and collaboration.
• Maintain office records, compliance documentation, and CRM data accuracy to support business operations.
• Other duties as assigned to support regional business needs.

Qualifications:

• Education - Minimum of a 4-year college degree in a relevant functional area.
• 5+ years of experience in operations, office management, or business administration, preferably in a multi-location or regional leadership role.
• Experience managing staff.
• Experience in Commercial Real Estate or Professional Services preferred.
• Strong financial acumen.
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint), CRM platforms, and operational tools.
• Exceptional leadership, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Workplace Type: On-Site

Our Equal Opportunity Commitment:

Our Equal Opportunity Commitment

We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees:

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)

Work-Life Balance:

• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving