Customer Service Representative
Robert Half Chula Vista
At our client's growing company, we are looking for a Customer Service Representative who is passionate about helping customers, problem-solving, and providing top-notch support. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth and pleasant experience.
This role is perfect for someone who is customer-focused, detail-oriented, and enjoys working in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer concerns and issues efficiently, ensuring a positive outcome.
- Process orders, returns, and account updates as needed.
- Maintain accurate records of customer interactions in the system.
- Collaborate with internal teams to ensure seamless service delivery.
- Identify and escalate priority issues when necessary.
- Contribute to a positive team environment and uphold company values.
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- 1+ years of customer service experience in a call center, retail, or service-related role.
- Strong communication and problem-solving skills.
- Ability to multitask and work efficiently in a fast-paced setting.
- Proficiency in computer systems and CRM software is a plus.
- A positive attitude and a passion for helping others.
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