Concentra CBO Team Lead

Overview:

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

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Responsibilities:

Position Summary

The CBO Team Lead is responsible for performing a variety of tasks related to assisting a Central Business Office (CBO) Supervisor and CBO Manager/Director in revenue life cycle management.

• Perform lead duties in CBO areas, such as Cash Application, Accounts Receivable, and Billing
• Train colleagues on policies and procedures. Provide orientation for new colleagues.
• Assist CBO Supervisors/Managers in process management
• Assist colleagues with implementing CBO initiatives
• Assist colleagues with problem resolution
• Schedule department work and assign tasks
• Provide input to Supervisor about colleague performance
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

• High school diploma or GED equivalent
• Some college or specialty training in revenue cycle or equivalent job relevant experience preferred JOB-RELATED EXPERIENCE
• Customarily has at least two or more years of accounts receivable and medical billing experience Concentra is a national health care company focused on improving America’s workforce, one patient at a time. Through our affiliated clinicians, we provide occupational medicine, urgent care, primary care, physical therapy, and wellness services. Concentra also serves employers by providing a broad range of onsite health services in worksite medical facilities.

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Proficient in Microsoft Word and Excel knowledge
• Effective customer service and written and verbal communication skills
• Ability to work under tight time schedule as well as handle and prioritize tasks
• Problem solving skills
• Ability to work independently
• Attention to detail
• Ability to assist peers