Bellperson- Full Time

Overview:

Welcome to your estate of wellbeing.

You will be the first to welcome and the last to encourage the return of all guests and visitors. You will provide assistance with luggage and transportation needs and connect our customers with distinctively different and unscripted discoveries throughout their stay.

Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for concierge services, etc. Thorough knowledge of all hotel services and amenities.

Salary Rate: $16/hour

Responsibilities:

Share stories of personal experiences and provide recommendations brochures, maps, and collateral on guest activities, attractions, and places of interest. Coordinate guest requests, reservations, and miscellaneous tasks as required. Assist guests with transportation needs. Park and retrieve guest vehicles.

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the Team Member will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

1. Ability to satisfactorily communicate (interact, understand, & respond) with guests, co-workers and management to their understanding.
2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
3. Ability to read information from luggage tags and claim checks
4. Ability to write numbers and names on claim checks and rooming lists.
5. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse difficult situations.
6. Ability to work well under pressure and multitask.
7. Punctuality and reliable attendance.
8. Interpersonal skills and the ability to work well with co-workers and guests.

• Always knock and announce yourself before entering any guest room, whether vacant or not.
• Transport guest luggage from the point of arrival at the hotel to their assigned room, from current room to reassigned room for room moves, and from their room to the point of departure from the hotel.
• Knowledgeable of daily events and happenings in the resort by reading the Snapshot and Event Calendar.
• Assist in locating guests lost luggage.
• Correctly tag, store and retrieve luggage from bell closet
• Identify and explain hotel facilities and features to guests while escorting them to their room.
• Identify fire exit closest to guest’s room and explain safety features of assigned room.
• Demonstrate use of room key to guests and place luggage inside room.
• Identify and explain guest room features to include: a) air conditioning/heat units and thermostat controls, b) telephone and voicemail, c) television, d) clock, e) guest services directory, f) lights, g) bathroom amenities, i) ice machine areas, j) concierge and hotel services, k) emergency procedures.
• Maintain complete knowledge at all times of:

o all hotel features/services, hours of operation.

• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
• Assist guests with concierge related services. Knowledge of local restaurants, unique events, city attractions, and guest amenities.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Handle guest complaints with patience and gracious manner.
• Deliver items to guest rooms promptly to include: a) mail b) packages c) flowers d) sundry items requested by guest, e) gift items.
• Monitor and maintain appearance of lobby areas and luggage holding room as well as polish/clean brass luggage carts.
• Assist guests with unloading/loading of vehicles, guest requests and services, retrieval of theater tickets, flowers, etc.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests even when busy.

• Deliver extra towels, bathrobes, and other items to guest rooms in the absence of housekeeping team.
• Transport guests using the resort van.

Qualifications:

People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and has an impeccable driving history.

• Endure various physical movements throughout the work areas, such as removing guest luggage to/from automobiles and guest rooms.
• Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs. (team lift when possible) continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

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