Field Service Technician
Overview:
Get Hired, Get PAID!
Now offering a $1,500 sign-on bonus for all direct service positions! $500 payable on start date and additional $500 increments paid at 3 months and 6 months!
*(Employee must hit 3 months and 6 months of hire to receive additional pay-outs)
Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people?
Join us at Konica Minolta as a Field Service Technician!
We partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, improving their cyber security, optimizing cloud data functionality, offering managed print, IT and automation services, and so much more!This is a great opportunity to learn new technologies while growing your career with an industry leader. Paid training is provided!
What We Offer:
- Hands on and computer based training on current and upcoming technology products & services
- Exposure to IT networks and services with career growth opportunities
- Competitive car allowance program and paid mileage
- Company provided laptop and phone
- An inclusive and flexible workplace environment that highly values sharing of new perspectives.
- Comprehensive benefits package including paid holidays, vacation, and sick time, medical/dental, 401k, employee assistance and tuition reimbursement programs.
Responsibilities:
- Self-motivated individual with the ability to work independently.
- Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
- Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
- Occasionally travel outside of the local area for training.
- Communicate with management on customer or field issues.
- Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
- Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
- Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity.
- Responsible for maintaining accurate ASL truck inventory for designated territory.
- Train customers on basic printing, scanning, copying functions.
- Require to accurately and timely complete weekly timesheet and expense reports.
- Provide sales support as required (i.e. advising sales on problems accounts, service leads).
Qualifications:
- Minimum of High School diploma or GED required.
- Technical School training preferred.
- 1-2 years of experience related to technical/repair of business equipment.
- Certified on N+ or equivalent preferred.
- Position requires use of personal car which is eligible for vehicle maintenance compensation program.
- Must have reliable transportation and a valid driver's license.
- Ability to lift up to 50 pounds.
About Us:
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace.The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions.
Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list.
The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list.
Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement:
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.