GDOT GIS IT Support Specialist
We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.nnJoin our forward thinking team where excellence and creativity are valued every day.
Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!nnNOTE: candidate's hourly Pay Rate must be at least $23.65nnContract is 12 months!!nnPreference will be given to candidate local to Atlanta Metro area / State of Georgia.
Indicate if candidate has full-time residency within the Atlanta Metro area, within the State of Georgia, or if candidate resides outside of the State of Georgia.nnPreference will be given for candidates who are US Citizens, Permanent Residence Card (aka 'Green Card') or have Employment Authorization Document (EAD)....nn Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit.
Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.nnJob Summary:nThe Georgia Dept. of Transportation (GDOT) is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests.
Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. GDOT custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps).
Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles.
Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group.nCandidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers.
The candidate will follow guidance in providing ticket resolutions. nnThe Enterprise GIS team is composed of 2 ArcGIS developers,2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits.
GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.nnNOTE: While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.nnnResponsibilities:nActs as 1st line/tier of GIS technical support for GDOTnValidates operation of virtual ArcGIS Desktop environments and enterprise GIS applicationsnProvides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaisonnEscalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needednInstructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GISnAssists team with GIS upgrades, projects, and provides on-call supports needednDevelops, updates, or maintains system/technical documentation as needednDevelops GDOT GIS User Group, resources, and assists in training material creationnWork Terms and Conditions:n8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 7:00AM Eastern Time, starting no later than 9:00AM Eastern Time, Monday - Friday, 40 hours per week.nGDOT has NOT specified a number of days onsite vs remote.
However, local candidates (i.e. able to come in office) will be preferred over out of state candidates (i.e. remote worker). GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work.Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.nThe consultant will follow all applicable State of Georgia and GDOT policies, procedures, standards, guidelines, and accepted best practices.nThe position end date is set for the end of the GDOT Fiscal Year.
GDOT may exercise the option to renew contracts in one-year increments. Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time.nWhen teleworking or working remotely, consultant must have suitable internet connection and environment to comply with GDOT telework policies.nGDOT will reimburse authorized travel expense lodging and meals.
GDOT will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia or will not be reimbursed. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy: Department has 13 holidays, which consultants are not allowed to work nor make up any time for those holiday weeks without management's approval.
Consultants are not to take extended leave during their first year of service (e.g. greater than 1week).nConsultant must have cell phone which can be used for business calls.nGDOT does not provide free parking. All routine commuting expenses are the responsibility of the consultant.nnWhy Work with UsnnBenefitsnnAt Cook Systems, we don't just offer jobs we build futures.
Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:nn Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage.
With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.n Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum.
Because your loved ones deserve security no matter what the future holds.n Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.n Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.n Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard.
After just six months, you will be eligible to participate, because your future deserves a strong foundation.nnAt Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive.Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems. Responsibilities: Provide first-tier GIS technical support Validate operation of virtual ArcGIS environments Provide excellent customer service Escalate and coordinate technical issues with IT staff Instruct and assist users with ArcGIS solutions Develop GDOT GIS User Group and training materials