Customer Service Representative

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Providing introductory information to prospective and new customers.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
• Following up with clients or customers by phone or email to check that they are still satisfied with their purchases
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Providing feedback on the efficiency of the customer service process

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Active listening and communication skills
• Time-management skills
• Excellent verbal and written communication skills
• Proven customer support experience or experience as a Client Service Representative

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Wellness Resources