D Retail Support Engineer

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Description:

• A D365 Retail Support Engineer provides technical assistance for retail systems, ensuring smooth operation of hardware, software, and network components.
• Seeking a business development professional with 3 to 5 years of experience in AX D365 Sales and Procurement, and AX D365 Retail.
• The ideal candidate will have a strong background in Supply Chain Management-Serv Retail.

Required Skills:

• D365 Finance and Operations (mandatory)
• AX D365 Retail
• AX D365 Sales and Procurement

Nice to Have Skills:

• Certification on "Dynamics 365 Commerce Functional Consultant Associate" is desirable.

Technical Support:

• Troubleshoot and resolve issues with D365 retail applications, point-of-sale systems ( POS), and related hardware/software.
• Should have experience in setting up the stores in D365 and configuring the POS.
• Knowledge on the Retails batch jobs in Data synchronizing between HQ and Retail POS.
• Customer Interaction: Provide professional communication and training to End users on product usage and issue resolution.
• Collaboration: Work with cross-functional teams to enhance product delivery, conduct root cause analysis, and implement fixes.
• Documentation: Maintain accurate records of incidents, create knowledge base articles, and support testing environments.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Provide expert advice on AX D365 Sales and Procurement, and AX D365 Retail to support business growth

Qualifications:

• Minimum of 3 to 5 years of experience in D365 Finance and Operations, AX D365 Sales and Procurement, and AX D365 Retail.
• Strong knowledge and experience in Supply Chain Management-Serv Retail.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a hybrid work model.
• Self-motivated and able to work independently with minimal supervision.

TekWissen Group is an equal opportunity employer supporting workforce diversity.