ServiceNow Security BA

Overview:

Princeton University is seeking a highly skilled and motivated ServiceNow Security Business Analyst with a strong focus on Security Incident Response, Vulnerability Response and, Information Risk Management (IRM). As a key member of the Service Management Office (SMO) team, you will play a pivotal role in bridging the gap between business needs and technical solutions within the ServiceNow platform, ensuring the effective management of security-related processes.

Responsibilities:

• Collaborate with business stakeholders and security experts to document requirements in the areas of Security Incident Response, Vulnerability Response, and IRM.
• Analyze existing security processes and workflows, identifying areas for improvement, consolidation, and enhancement.
• Collaborate closely with ServiceNow developers, administrators, and security professionals to translate business needs into effective technical solutions.
• Create comprehensive documentation of business requirements, process workflows, and technical specifications for security-related ServiceNow enhancements.
• Perform thorough testing and validation of security-related ServiceNow configurations and enhancements, ensuring they meet business requirements and security standards.
• Provide training and support to end-users and stakeholders on security-related ServiceNow features and functionality.
• Stay current with ServiceNow Security best practices and trends, and recommend improvements to enhance the security posture of the organization.

Qualifications:

• At least three years of experience supporting security-related business processes and requirements.
• Experience in industry best practices for ServiceNow security modules including Security Incident Response, Vulnerability Response, and/or IRM.
• Proficiency in ServiceNow platform configuration and customization in the context of security.
• Strong analytical skills with the ability to translate business needs into technical requirements.
• Excellent documentation skills, including the creation of clear and detailed business requirement documents.
• Education: Bachelor’s degree or equivalent experience

• Experience in ServiceNow IRM/GRC module.
• ServiceNow Certification in Business Analysis or related areas.
• Experience with other ITSM/ITIL processes and their integration with Security Operations.
• Familiarity with security tools, technologies, and frameworks.
• Strong communication and collaboration skills to work effectively with cross-functional teams.

KNOW YOUR RIGHTS

1. 25

Eligible for Overtime: No

Benefits Eligible: Yes

Probationary Period: 180 days

Essential Services Personnel (see policy for detail): No

Physical Capacity Exam Required: No

Valid Driver’s License Required: No

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