Restaurant Supervisor - Summit Rock Grill
Description**
Summit Rock is Horseshoe Bay Resort's newest and most exclusive Members Only, Jack Nicklaus designed golf course. Included in Golfweek's _Top 100 Courses in America_ , Summit Rock offers the pinnacle of luxury golf in the Central Texas Hill Country.
Are you an F&B Rockstar looking to take the next step as a leader? The Grill at Summit Rock is in search of a Restaurant Supervisor to embody the service standards our Club Members have come to expect. The Restaurant Supervisor's main function is to promote and ensure guest satisfaction, achieved through their ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service.
**Benefits**
+ Medical, Dental, Vision Insurance
+ Paid vacation, paid Holidays
+ 401k plan with employer match
+ Long and short-term Disability
+ Major Illness Insurance
+ Accident Insurance
+ Limited access to some resort amenities (Golf, etc)
+ Retail and dining discounts
+ Discounts at all Crescent Hotels & Resorts properties
The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream.When you work in paradise, is it still called work?
**No matter your career destination, we can help you get there!**
With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team.What are you waiting for?
**Job Benefits**
+ Associate housing and shuttle service
+ Weekly meal subsidies
+ Golf and Amenity Privileges*
+ Associate discounts
+ Retail and Dining at Horseshoe Bay Resort
+ Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
+ Critical Illness and Accident plans
+ Associate Relief Fund- Privileges based on occupancy and business levels
**Definition:**
The Summit Grill Supervisor is responsible for the efficient management and delivery of all food and beverage operations within assigned amenity, promoting customer focused culture, leading team by example, ensuring and enforcing current SOP's and Horseshoe Bay Resort policies, monitoring COG's, revenue, inventory, payroll, budgeting and scheduling, and responsible for management, motivation and on-going training of team members.
**General Duties:**
+ To provide excellent product & service to our members and guests every day.
+ Ensure that all staff members arrive as scheduled and are in proper uniform.
+ Review paperwork from previous shift.
+ Ensure that clubhouse and comfort stations are clean, stocked and ready for the day’s business.
+ Ensure that shift runs smoothly throughout the day.
+ Train staff on daily expectations and enforce policies.
+ Responsible for closing paperwork for bar, grill and comfort stations.
+ Code all invoices properly and deliver to the accounting office for payment.
+ Assist manager with any and all assignments
**Education and Experience:**
+ High school diploma or equivalent (degree in Hospitality Management preferred)
+ 2-3 years of supervisory experience in luxury hospitality setting, fine dining or private club
+ Strong background in Forbes Five-Star service standards or experience in a Forbes-Rated property is highly desirable
+ Knowledge of food and beverage operations, including wine service, spirits and mixology
**Skills and Knowledge:**
+ Expertise in Forbes Travel Guide Standards, ensuring an elevated, intuitive and seamless guest experience
+ Ability to lead and train staff to meet luxury service expectations, including anticipatory service, refined etiquette, and guest personalization
+ Proficiency in POS systems, reservations management, and handling guest preferences
+ Experience with inventory control, ordering, cost management, and financial reporting
**Guest Expertise and Leadership:**
+ Strong communication and interpersonal skills, fostering a culture of warm, discreet, and intuitive service
+ Ability to handle guest concerns gracefully and provide Forbes level resolution standards.
+ Commitment to team leadership, coaching, and continuous service training
+ Upholding high grooming and professional presentation standards in alignment with luxury hospitality norms.
**Employment standards:**
+ The employee must regularly lift and/or move up to 10 pounds.
+ The employee must frequently lift and/or move up to 50 pounds.
+ Must have neat and clean overall appearance.
+ Must be able to walk as a daily routine.
+ Must be able to ascend/descend stairs as a daily routine.
+ Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.
+ Must be able to comprehend reading materials.
+ Ability to work flexible hours
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.41 CFR 60-1.35(c)