Inside Sales Manager

A leading provider of engineered valve solutions for industrial applications across diverse sectors is currently seeking an Inside Sales Manager to lead a dynamic sales team within their industrial valve manufacturing division.

This role requires overseeing sales operations, managing a team of inside sales professionals, and working closely with the regional sales team. This role is onsite M-F, 8:30am to 5:00pm.

Key Responsibilities:

• Lead and manage an Inside Sales team of five direct reports.
• Collaborate closely with the Regional Sales Team to drive lead conversions and achieve sales targets.
• Assume pricing decision-making authority, ensuring competitive and accurate quotations.
• Set and review goals and objectives for the inside sales team, conducting quarterly and annual performance reviews.
• Maintain comprehensive knowledge of the client's product offerings and capabilities, particularly in valve sizing and technical product specifications.
• Manage the Inside Sales budget, monitor Key Performance Indicators (KPIs), and prepare monthly reports on sales performance.
• Serve as the departmental expert in the usage of pricing and discount schedules.
• Oversee the processing of customer orders, ensuring compliance with terms and timely order entry.
• Handle customer issues, including complaints, returns, and credits, ensuring prompt and effective resolution.
• Manage pricing for special products, control valves, and Blue Chip projects.
• Participate in continuous improvement initiatives to optimize sales processes.
• Provide training to the sales department on product knowledge, order entry processes, and sales software.
• Oversee international order processing, ensuring accurate completion of documentation and invoicing.
• Ensure coverage for customer inquiries and support, coordinating sales territories and schedules.